A: The borrowing limit of individuals is set out by the Moneylender Rules & are summarised as follows:

You may apply up to the limit set by the regulations but the loan approval amount depends on our company’s credit review.

At Trillion Credit we strongly suggest that you borrow the amount that you need and are comfortable to repay.

A: The 3 broad categories of requirements are:

1. Proof of Identity – eg NRIC, Passport, Work Pass
2. Proof of Address – eg NRIC, Tenancy Agreement, Bank Statements etc.
3. Proof of Income – eg CPF Contributions, NOA, Payslips etc.

The documentations of the above generally differ according to: 

      a) Nationality – eg Singaporean/PR or Foreigner & 

      b) Employment Status – eg Employee, Self-Employed, Unemployed with income etc.

Our preferred method of gathering such documentation will be through Singpass.

Only if it is insufficient or unavailable, will we request you to furnish the documents on an ad hoc basis.

For more information, you may visit our website according to the type of loan:

A: Yes, as long as you do not exceed the regulatory borrowing limit, you are welcome to our office for our loan consultants to process your loan applications. 

However, kindly note that the loan approval depends on our company’s credit review.

A: Yes, as long as you do not exceed the regulatory borrowing limit, you are welcome to our office for our loan consultants to process your loan application. 

As our valued clients, our loan consultants will advise you according to your financial need & situation.

A: Yes, all loan applications/approval are treated separately and thus require a set of the latest supporting documents to comply with our company’s credit policy & regulatory requirements.

Having said that, the whole loan process is more expeditious for a return client as compared to a new client whom we have to onboard.

A: Unfortunately no. Credit checks done entirely online are only given an In-Principle Approval which may change due to certain compulsory in person credit checks that can only be done at our offices.

In order to avoid over-promising clients through simplified credit checks, a definite loan offer will only be made after a physical trip to our offices.

However, rest assured that we will do our best to assist our valued clients.

A: Yes, as long as you do not exceed the regulatory borrowing limit, you are welcome to our office for our loan consultants to process your loan applications.

We understand that each individual’s circumstances leading to Bankruptcy/DRS are different, and will review your case accordingly. 

What’s important is your intention and capability for loan servicing.

A: It depends on your income. 

Foreigners earning at least $40,000/year according to their Latest 3 month’s Payslips OR NOA are subject to the same loan eligibility as Singaporeans/PR. 

However, loan applications by Foreigners earning less than $40,000/year may be affected by the loan quota imposed on all Licensed Moneylenders by the Registry of Moneylenders starting from 15 August 2019.

For the exact balance of our company’s foreigner loan quota OR any foreigner loan queries, kindly contact the office you wish to apply at to inquire and make an appointment as soon as possible for loan quota reservations.

A: Unfortunately no. The current system does not allow for additional loans for personal use if you have an ongoing DCL.

However, if your DCL is ending soon, you may wish to consider making a full settlement before applying for an additional loan. 

We welcome you to contact your Loan Consultant for better advice according to your situation.

A: Please do not worry. Simply inform our Payment Officers of the situation as early as possible. 

As our valued clients, we will do our best to assist you through genuine delays.

A: Please do not panic. Kindly reach out to our Payment Officers to discuss payment options as early as possible.

As our valued clients, we will do our best to assist you through difficult times.

A: We’re sorry but this will not be possible. 

We take great pride in maintaining the trust established with our valued clients like yourselves. However, we believe it is a mutual commitment that requires the effort of both parties.

If you’re having problems to keep up with your repayments, please do not simply decide to take a break. Kindly reach out to our Payment Officers to let us know of your difficulties and to discuss a payment arrangement moving forward.

A: Please do not worry. Our Payment Officers may be engaged at the moment due to high call volume during peak periods. 

As long as you transferred to our official Bank Account Number OR PayNow UEN, we would have most likely received your repayment.

Kindly allow our Payment Officers time to get back to you with your official payment receipt. We thank you for your patience & kind understanding.

A: We recommend that you WhatsApp the Payment Officer or Loan Consultant in charge of your Loan Account with the specific date that you wish to make the full settlement.

Please remember to include the date as you would enjoy more discount on interest the earlier you fully repay a loan.

A: Please do not worry. Our Payment Officers may be engaged at the moment due to high call volume during peak periods.

You may wish to leave a message for them to get back to you once they are available. We thank you for your patience & kind understanding.

For urgent matters, you may also contact our office hotline 6509 0111.

A: Please do not worry. We take pride in maintaining the trust with all our valued clients and hence we constantly strive towards making fair arrangements with our clients.

The outstanding amount reflected in Receipts/SOA may comprise of the maximum amount that we are allowed to charge.

If you have an arrangement with us, the extra will not be charged unless your loan account falls into default.
Having said that, if you require further clarifications or suspect a breach in policy, kindly email us at info@trillioncredit.com.sg or contact our office hotline 6509 0111 to provide feedback & allow us to investigate the matter

A: The most common reason is technical errors as MLCB reports are technically updated between our third-party IT service vendor & the Moneylender Credit Bureau (MLCB).
If your MLCB report has not been updated, please do not hesitate to email us at info@trillioncredit.com.sg to provide feedback & allow us to rectify the situation.

A: Please do not worry. We take pride in maintaining the trust with all our valued clients and hence we constantly strive towards making fair arrangements with our clients.

We are aware that discrepancies may arise occasionally due to a variety of reasons such as technical/human errors, operational limitations, or differences in accounting methods etc.

Rest assured in such situations we will look into the issue to ensure the outstanding amount is accurate & would revise if necessary.

Whenever in doubt, please do not hesitate to clarify with us.

Additionally, you may wish to know that we periodically review our loan contracts and systems to ensure that they remain compliant with the rules & regulations set which then act as safeguards that prevent us from charging more than what is allowed.
Having said that, if you still require clarifications or suspect a breach in policy, kindly email us at info@trillioncredit.com.sg or contact our office hotline 6509 0111 to provide feedback & allow us to investigate the matter.